Many users who begin using their very first hosting account, or change companies, typically have queries regarding how particular tasks are carried out or bump into difficulties when setting up various things such as e-mails, site settings, etc. Because of this, a lot of hosting companies have prepared documentation with common questions and problems so as to help their clients get information quickly and seamlessly. As a result, the tech support staff can concentrate on actual problems that certain clients may be encountering, since the solution for the minor things will be available on the web and clients can resolve them without contacting the customer care staff. Having in-depth documentation is vital, especially for new clients with no prior experience, since the hosting service involves a ton of functions and lots of people can become bewildered about what action to take. A good knowledge base can both help you execute the tasks that you wish and acquaint yourself with how the hosting service works in general.
Extensive Online Documentation in Cloud Hosting
Our cloud hosting packages include an exhaustive knowledge base where you can find info about all the problems that you could possibly come across and their solutions. You can become aware of how to create and manage an electronic mailing list, how to use an .htaccess file, or how to proceed if the settings of your email client are accurate, but you aren’t able to send emails, for instance. We’ve done our best to be as thorough as possible and to encompass all the available options in order to help you save time and efforts and to supply you with different solutions for any problem. The knowledge base includes educative articles as well – both general ones about the hosting service as a whole, and more specific ones, which will help you become acquainted with the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to particular functions and features in every section of the Control Panel, whereas if you prefer to see the whole article list, you can visit the Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated hosting come with extensive technical documentation where you will find information about all the functions that our created-developed Hepsia hosting Control Panel comes with, along with solutions to different questions and issues that you could stumble upon. All installation manuals feature comprehensive instructions, which suggests that you won’t have to worry about overlooking something if you’re intending to export a database, for instance. The troubleshooting articles encompass a variety of conceivable reasons for particular problems and the solution for each one of them, so if you’re not able to send email messages although you have the correct SMTP settings, for example, you can swiftly find out what the reason for this could be and fix the problem with several mouse clicks in your mail client. As Hepsia offers quite a few features, you’ll be able to find relevant articles in every section. If you want to examine all help articles, click on the Help link, which is located in the top right-hand corner of the window.