A ticketing system is the most common means of correspondence that web hosting providers offer to their customers. It is typically part of the billing account and is the most effective way to solve an issue that takes a certain amount of time to investigate or that needs to be escalated to a system administrator. Thus, all replies added by either side will be stored in the exact same location in the event that somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which suggests that you will need to log in and out of at least 2 accounts to carry out some task or to get in touch with the hosting company’s client service team. In case you desire to administer a number of domains and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts simultaneously. In addition, it can take a significant amount of time for the provider to process your ticket request.
Integrated Ticketing System in Cloud Hosting
In stark contrast to what you may find with lots of other hosting providers, the trouble ticket system that we’re using with our Linux cloud hosting is an integral part of the Hepsia Control Panel, which is included with all hosting accounts. You will not have to memorize several sign-on credentials, since you’ll be able to manage both your tickets and the hosting account itself from one single place. So, in case you’ve got an inquiry or run into an obstacle, you can contact our help desk support team members straight away. Our system offers a smart search functionality. This suggests that even in case you have opened many tickets through the years, you will be able to find the one that you want without much effort. Besides, you can read knowledge base instructions for troubleshooting common difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting, which goes to say that you will not require a separate platform to get in touch with our customer service staff – you can do this on the spot in case you stumble upon an issue. Sending a new ticket takes a couple of clicks of the mouse and finding an older one is equally easy. Using our clever search filter, you can swiftly find any ticket that you’ve posted in the past. You can post a ticket at any particular moment as our client service staff members are at your disposal around the clock and reply in less than 1 hour, even though it rarely takes that much to receive a response. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about the need to go through two or more platforms to resolve a simple issue.