In case you have a site, a problem might always show up and it doesn’t automatically have to be connected to the web hosting service itself. For instance, something can go wrong when you bring a web-based application up to date or some vital content may be modified or erased by mistake. No matter what the essence of the problem may be, you’ll have to get in touch with the help desk support team and ask them to recover a backup or to help you troubleshoot the problem that you are struggling with. How quickly they’ll do it will determine the interval of time that your websites will be down. For some websites such as community portals or e-shops, a repeated inaccessibility often means losing visitors and cash. With that being said, it’s important for you to use the services of a hosting company that offers not only a very good help desk service, but also a timely one.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting offer a 1-hour response time guarantee, which goes to say that regardless of what enquiry or problem you might have, we will always be there to lend a helping hand. Actually, it seldom takes more than half an hour to get a problem solved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our help desk support staff reps are available 24x7, even on legal holidays and weekends, so you will obtain timely help at all times. We are aware of precisely how costly time can be, so by the time we respond to your email or support ticket, we’ll have looked into the matter and, if we haven’t discovered a solution, we will give you more details on what you have to do on your end, when the situation requires this. With our support services, you can be certain that there will be somebody to assist you instantaneously, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we realize just how essential it is to get quick support, we guarantee that you’ll never have to wait for more than sixty minutes to obtain a reply to any ticket that you submit from your semi-dedicated server CP. As it is, you will rarely need to wait around for more than twenty-thirty minutes and this applies to any enquiry no matter what its nature is – technical, general or billing. What’s more, our technical and client support staff will be at your disposal 24 hours a day, 7 days a week, which is the reason why even in case you open a ticket during public holidays, you’ll always obtain a blazing-fast reply, which will contain the answer to an inquiry, the solution to an obstacle or the info needed to sort out an issue yourself – if there is something that you need to do on your end. With us, you won't ever have to spend an entire day waiting for a reply like you would with other web hosting providers.