In the event that you've ever had a cloud hosting account in the past or you have dealt with any kind of online service, you probably know from personal experience that for a lot of things it's better to speak with a live person on the telephone instead of exchange support tickets or e-mail messages. If you want to learn more about a particular service before you decide to order it or if something small-scale has to be made, for example, it'll be far easier and quicker to do it live. If you can get in touch with representatives by phone, it is very likely that you're working with a real hosting provider, not just a reseller. The level of support that you will get on the telephone differs between different providers - from very general issues to professional tech support. Generally the majority of providers offer pre-sales assistance and 1st level phone support, while more complicated tech issues are managed through email and tickets.
Phone Support in Cloud Hosting
In case you choose to take advantage of one of our Linux cloud hosting, you can get in touch with our customer support team over the phone for 14 hrs every day. We will help you choose the ideal package for your sites as we are aware that it's better to discuss these matters with a live person. If you already own an account, we will help you with all of your sales/billing questions as well as general issues, even with some technical troubles that do not require a lot of time or escalation to a system administrator as it'll be better to open a ticket for time-consuming troubles and have the correspondence in one place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you're able to call the one you prefer and speak with our representatives.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we supply include live phone support for fourteen hours every day. In case you wonder which package will be appropriate for your sites, you'd like to learn more about the plan's specs or you'd like to have any other type of information about our services, you will be able to call any of the local numbers that we have in the U.S.A., the United Kingdom and Australia and our customer support agents will help you. In case you currently have an account, you'll be able to contact us about sales and general issues, although we are usually able to help with a multitude of tech issues as well. For entirely technical issues you will need to use our in-built ticketing system where the correspondence between you and our tech support team will be in one place, which is the best option if your problem can take additional time to be resolved or it has to be escalated to our system administrators.