The customer support that you'll receive from your cloud hosting provider is very important, no matter if you have pre-sales questions and you're not a customer yet, or you've got a technical trouble with a current account. Timely and accurate information about a question or a problem will save you a lot of time and efforts, not mentioning that this is usually an indicator that you're ordering from a genuine website hosting provider and not from a reseller. When you obtain a hosting account through a company that doesn't own its servers and it cannot access them immediately, it's likely that you'll wait for a few days so as to have an answer to any question, which means that your sites may stay offline for ages. Alternatively, a provider that provides different ways of communication and has a tech support crew that is available all the time will assist you to right away and help you limit or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance in a timely manner, so our cloud hosting services come with 24/7 technical support plus various means of contact. If you do not have an account yet, you can easily give us a call or use our live chat and chat with a live representative, in order to find out about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up purchasing a service that you can't use effectively. In case you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it needs more investigation. Unlike the majority of providers out there, we reply to all of the tickets within 1 hour, so you won't have to wait for a whole day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try our support services even before you aquire a semi-dedicated server account from our company since we have telephone and live chat support for billing, pre-sales and general queries. Our agents will help you find the best plan or supply you with information about our servers, in order to verify whether the system requirements for your sites are met. If you're an active client, you'll also be able to get in touch with us via email or via our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We warrant that any time you employ any of these 2 methods of correspondence, you'll receive an answer within no more than 1 hour and that’s 24/7, including weekends and public holidays. If you've used the website hosting services of other service providers, even big ones, you're able to compare the response time considering that it ordinarily takes an entire day for them to take care of a support ticket.
24/7 Customer Support in VPS Hosting
In case you buy a virtual private server from our company, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local phone numbers in the USA, Great Britain and Australia along with a live chat service. When you are an active customer and you need assistance with a technical issue that requires additional time to investigate or resolve, you can open a ticket from your billing account or you will be able to send an email message and we will take care of the trouble and send you a response within the hour. The answer time is guaranteed 24/7, which includes weekends and holidays, but for the majority of problems it takes a maximum of half an hour to get support. The support service covers the VPS and all pre-installed software it features, so in case you need help with third-party applications, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Web Hosting
When you purchase a dedicated server through us, you will be able to get in touch with us at any time using several channels and the max time that you will have to wait for an answer is up to 1 hour, so you can forget about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it's a weekend or a holiday and we will help you with anything relevant to the applications which are pre-installed on the server. To contact us about a tech matter, you will be able to open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail. If you have any common questions or you'd like to know more about our web hosting services before you order, you can also take advantage of our live chat or you can call one of the local telephone numbers that we have in several countries worldwide. If you need assistance with third-party software that you cannot set up or manage efficiently, you are able to add the Managed Services upgrade to your current package and our system administrators will assist you.