Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • We offer a sixty–minute response time warranty for any trouble ticket or e–mail that you submit to our support staff. We will rapidly answer all standard queries and forward the matter to our administrators if any additional assistance is required. If you take advantage of our Admin Services package, we’ll complete any of the included services at a time that has been agreed upon in advance.

  • Top quality support service
  • A First–Class Tech Support Service

  • We’ll be at your disposal 24x7x365 to respond to any inquiries that you may have regarding our Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also need assistance with server administration tasks, you can make use of our Admin Services package, which includes data backup hard drive space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting services

  • Intuitive help center
  • An Intuitive Help Section

  • We have equipped the Hosting Control Panel with an extensive knowledgebase, which includes extensive explanations of all its features and functionalities. Besides, we have shot detailed video tutorials that will further disclose to you how to perform a particular task or solve a frequently encountered problem. The help articles and the video tutorials are readily reachable from each Hosting Control Panel section via the Videos and Help buttons in the upper right corner.