Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You’ll find almost all the answers to your questions in the intuitive Help Center section integrated into our Hosting Control Panel. It includes an extensive knowledge base with regularly asked questions and exhaustive how–to articles compiled by our skilled client support staff.

  • Top quality support service
  • Instructional Videos

  • For all of you who would rather find out how to remedy a frequently experienced problem by watching an instructional video, we’ve added a selection of video tutorials to our Hosting Control Panel. All the videos are brief and simple to comprehend. They offer step–by–step presentations of different website administration procedures.

  • Intuitive help center
  • A 60–Minute Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a round–the–clock help desk service and include a sixty–minute response time guarantee. Our experienced tech support engineers will be online for you 24/7 and will solve any issue that you may possibly come across within less than one hour after the helpdesk ticket submission. Normally, a reply will be given to you in less than twenty minutes.